ECI Accreditation Limited (known as International Authority for

Professional Coaching & Mentoring IAPC&M) Privacy notice


Last updated: 30th June 2021 (‘Website’) is provided by International Authority for Professional Coaching

& Mentoring (IAPC&M)  (‘we’/’us’/’our’).  In  doing  so,  we  may  be  able  to  receive  and  process  personal

information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’)

to explain our approach to personal information. This Notice forms part of our Terms and Conditions, which governs the use of thisWebsite.


We intend only to process personal information fairly and transparently as required by data protection law including the General DataProtection Regulation (GDPR). In particular, before obtaining information from you (including through use of cookies) we intend toalert you to this Notice, let you know how we intend to process the information (including through use of cookies) and (unlessprocessing is necessary for at least one of the 5 reasons outlined in clause  2 below) we’ll only process the information if youconsent to that processing. The GDPR also defines certain ‘special categories’ of personal information that’s considered moresensitive. These categories require a higher level of protection, as explained below.


Of course, you  may  browse  parts  of this  Website  without  providing any  information  about yourself  and without acceptingcookies. In that case, it’s unlikely we’ll possess and process any information relating to you.


We’ll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to startwith this table at clause 4, which summarises what we intend to collect, or this table at clause 8.5, which summarises our use ofcookies. The Notice also explains some of the security measures we take to protect your personal information and tells you certainthings we will or won’t do. You should read this Notice in conjunction with the Terms and Conditions.


Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we mightwish to provide you with further information about similar services or products by email or other written electronic communication. Inthat situation, we’ll always give you the opportunity to refuse to receive that further information and you can change your mind at anypoint (opt-out) by contacting our Data Protection Officer (DPO) as set in clause 1.4. We’ll endeavour to remind you of your right to opt-out on each occasion that we provide such information.



1   Identity and contact details











Registered number: 05009757


Registered office: Kemp House, City Road, London, England, EC1V 2NX


Our Data Protection Officer (DPO) would welcome communication from you regarding any matter relating to data protection, and canbe contacted by email at



2   When we’re allowed to collect information from you


We will only collect personal information relating to you if one of the following conditions have been satisfied:


2.1      You have clearly told us that you are content for us to collect that information for the certain purpose or purposesthat we will have specified.












The processing is necessary for the performance a contract that we have with you. The processing is necessary so thatwe can comply with the law.

The processing is necessary to protect someone’s life.


The processing is necessary for performance of a task that’s in the public interest.


The processing is necessary for our or another’s legitimate interest – but in this case, we’ll balance those interests against yourinterests.


3   How to consent


3.1      At the point of collecting the information, we’ll endeavour to explain how we intend to use the information and which of thesepurposes apply. If we rely on consent, we’ll provide you with the opportunity to tell us that you’re happy to provide theinformation.








If at any point in time you change your mind and decide that you don’t consent, please let us know and we’ll endeavour to stopprocessing your information in the specified manner, or we’ll delete your data if there is no continuing reason for possessing it.


If you don’t consent to a particular bit of processing, we’ll endeavour to ensure that the Website and our service continue to operatewithout the need for that information.



4   Information we expect to collect from you


4.1      We envisage asking for the following types of information from you:



Purpose and related details




We ask for this to help us understand your

It’s necessary for the



requirements and to contact you, if requested, to

provide the information you requested/require


performance of a contract with




4.2      We may collect personal information about you from several sources, including the following:


4.2.1         From you when you agree to take a service or product from us, in which case this may include your contactdetails, date of birth, how you will pay for the product or service and your bank details.









From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us somethingabout how you use our services.


From documents that are available to the public, such as the electoral register.


From third parties to whom you have provided information with your consent to pass it on to other organisations or persons – whenwe receive such information, we will let you know as soon as is reasonably practicable.



4.3      If you refuse to provide information requested, then if that information is necessary for a service we provide to you wemay need to stop providing that service.




At the time of collecting information, by whichever method is used, we’ll endeavour to alert you and inform you about our purposesand legal basis for processing that information, as well as whether we intend to share the information with anyone else or send itoutside of the European Economic  Area.   If at any point you think we’ve invited you to provide information without explainingwhy, feel free to object and ask for our reasons.



5   Using your personal information


5.1      Data protection, privacy and security are important to us, and we shall only use your personal information for specifiedpurposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following areexamples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on thecircumstances of each case. At the time of collecting we will provide further information, and you may always ask for furtherinformation from us.


5.1.1         To help us to identify you when you contact us. This will normally be necessary for the performance ourcontract.











To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We maydo this by automatic means using a scoring system, which uses the personal information you’ve provided and/or any information wehold  about  you and personal information  from  third  party  agencies (including credit reference agencies). We will only use yourinformation for this purpose if you agree to it.


To help us to administer and to contact you about improved administration of any accounts, services and products we have providedbefore, do provide now or will or















may provide in the future.  This will often be necessary, but sometimes the improvements will not be necessary in which case we willask whether you agree.


To allow us to carry out marketing analysis and customer profiling (including with transactional  information),  conduct research, including  creating  statistical and  testing information. This will sometimes require that you consent but will sometimes be exempt asmarket research.


To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the lawrequires it.


To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and servicesoffered by us where:

these products are similar to those you have already purchased from us,


you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by usand at the time of our subsequent communications with you, and


you have not opted out of us contacting you.



5.1.7         To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) aboutproducts and services offered by us and selected partners where you have expressly consented to us doing so.




We may monitor and record communications with you (including phone conversations and emails) for quality assurance andcompliance.          Before  doing  that,  we  will  always  tell  you  of  our  intentions  and  of  the specific purpose in making the recording.Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will  be necessary  for  our  legitimate  interest,  but  in  that  case, w e ’ l l only record the call if our interest outweighs yours.This will depend on all the circumstances, in particular the importance of the information and whether we can obtain theinformation another way that’s less intrusive.

If we think the recording would be useful for us but that it’s not necessary, we’ll ask whether you consent to the recording, and willprovide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or willnot be recorded.



5.1.9         When it’s required by law, we’ll check your details with fraud prevention agencies. If you provide false or inaccurateinformation and we suspect fraud; we intend to record this.


5.2      We will not disclose your personal information to any third party except in accordance with this

Notice, and in particular in these circumstances:


5.2.1         They will be processing the data on our behalf as a data processor (where we’ll be the data controller). In thatsituation, we’ll always have a contract with the data processor as set out in the GDPR. This contract providessignificant restrictions as to how the data processor operates so that you can be confident your data is protected tothe same degree as provided in this Notice.









Sometimes it might be necessary to share data with another data controller. Before doing that we’ll always tell you. Note that ifwe receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’srequired by the GDPR.


Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that’s the case, we’llalways ask whether you agree before sending.



5.3      Where you give us personal information on behalf of someone else, you confirm that you have provided them with theinformation set out in this Notice and that they have not objected to such use of their personal information.




In connection with any transaction which we enter with you:


5.4.1         If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with otherpeople and organisations. We, and other credit and insurance organisations, may also use technology to detect and preventfraud.


5.4.2         We may need to transmit the payment and delivery information provided by you during the order process forthe purpose of obtaining authorisation from your bank.


5.5      We may allow other people and organisations to use personal information we hold about you in the followingcircumstances:


5.5.1         If we, or substantially all our assets, are acquired or are in the process of being acquired by a third party,in which case personal information held by us, about our customers, will be one of the transferred assets.







If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospectivelegal proceedings.


We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to theseparties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removingrepetitive information from customer lists, analysing data, providing marketing assistance,  providing  search  results  and  links (including  paid  listings  and  links) and providing customer service. Those parties will be bound by strict contractual provisions with usand will only have access to personal information needed to perform their functions, and they may not use it for any other purpose.Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time totime, these other people and organisations to whom we may pass your personal information may  be outside  the European Economic Area. We  will take  all steps reasonably necessary to ensure that your personal information is treated securely and inaccordance with this Notice and the GDPR.



6   Protecting information


















We have strict security measures to protect personal information.


We work to protect the security of your information during transmission by using Secure Sockets

Layer (SSL) software to encrypt information you input.


We  reveal only  the  last  five digits  of  your credit  card numbers  when  confirming  an  order.  Of course, we transmit the entire creditcard number to the appropriate credit card company during order processing.


We  maintain  physical,  electronic  and  procedural safeguards  in  connection  with  the  collection, storage and disclosure of personallyidentifiable customer information. Our security procedures mean that we may occasionally request proof of identity before wedisclose personal information to you.


It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finishusing a shared computer.



7   The internet


7.1      If you communicate with us using the internet, we may occasionally email you about our services and products. When youfirst give us personal information through the Website, we will normally give you the opportunity to say whether you wouldprefer that we don’t contact you by email. You can also always send us an email (at the address set out below) at any timeif you change your mind.




Please remember that communications over the internet, such as emails and webmails (messages sent  through  a  website),  are  not secure unless  they  have  been  encrypted.  Your communications may go through several countries before they are delivered -this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that isbeyond our control.



8   Cookies and other internet tracking technology


8.1      When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing smallamounts of information on your computer, which is sent back to us later. These are called ‘cookies’. These cookies arelisted in the table at clause 8.5. Some

websites don’t use cookies but use related technology for gaining information about website users such as JavaScript, webbeacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their adsand to personalise advertising content. Multiple cookies may be found in a single file depending on which browser you use.


8.2      Where applicable, this section of the Notice also relates to that technology, but the term ‘cookie’ is




used throughout.


Some of these cookies are essential to services you’ve requested from us, whereas others are












Letting you navigate between pages efficiently


Enabling a service to recognise your computer so you don’t have to give the same information during one task


Recognising that you have already given a username and password, so you don’t need to enter it for every web page requested


Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure theyare fast



8.4      To learn more about cookies, you may wish to visit:, or




This Website uses, or allows use of, the following cookies:



Cookie name

Cookie qualities



Anti-spam purposes


Category 1 – essential

First party: we’re placing the cookie

Persistent cookie, expiry: Expires each day


Anti-spam purposes


Category 1 – essential

First party: we’re placing the cookie

Persistent cookie, expiry: Expires each day


Anti-spam purposes


Category 1 – essential

First party: we’re placing the cookie

Persistent cookie, expiry: Lasts about an hour


Anti-spam purposes


Category 1 – essential

First party: we’re placing the cookie

Persistent cookie, expiry: Lasts about an hour


8.6      The distinctions referred to in the above table are as follows:


8.6.1         First party versus third party cookies – we set first party cookies ourselves; third party cookies are set by otherentities via our Website.










Session versus persistent cookies – session cookies only persist for the duration of that visit; persistent cookies last for longer


Identifying information removed – just because we’ve done this, they will still be personal information if the relevant information can bereassembled


Categories 1-4 found in the ICC UK Cookie guide, as explained below. Category 1 cookies don’t require the user’s consent,though you must still tell them about the cookies. Categories 2-4 do require their specific and informed consent.



Category 1


These cookies are essential in order to enable you to move around the


website and use its features, such as accessing secure areas of the website.

Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.


We include in this category cookies that are used only for electroniccommunication. (The ICC doesn’t refer to these cookies, but the law is thesame.)



Note that cookies for which another person is the controller will never benecessary for a service requested of you. On the other hand, if you’ve askedanother person to send a cookie on your behalf for an essential feature of yourwebsite, that would be category 1.

Category 2


These cookies collect information about how visitors use a website, forinstance which pages visitors go to most often, and if they get errormessages from web pages. This information is only used to improve how awebsite works.

Category 3


These cookies allow the website to remember choices you make (such as yourusername, language or the region you are in) and provide enhanced, morepersonal features. For instance, a website may be able to provide you withlocal weather reports or traffic news by storing in a cookie the region in whichyou are currently located. These cookies can also be used to rememberchanges you have made to text size, fonts and other parts of web pages thatyou can customise. They may also be used to provide services you haveasked for such as a live chat session.

Category 4

Targeting and

These cookies are used to deliver adverts more relevant to you and yourinterests. They are also used to limit the number of times you see anadvertisement as well as help measure the effectiveness of the advertisingcampaign. They are usually placed by advertising networks with the websiteoperator’s permission. They remember that you have visited a website and thisinformation is shared with other organisations such as advertisers. Quite oftentargeting or advertising cookies will be linked to site functionality provided bythe other organisation.



8.7      As with any other information we may collect from you, we’ll work to protect the security of your information duringtransmission by using by using Secure Sockets Layer (SSL) software to encrypt information you input.









The Website may include links to third-party websites.   We do not provide any personally identifiable customer personal informationto these third-party websites unless you’ve consented in accordance with this privacy notice, however as to cookies please see aboveclause Cookies and other internet tracking technology.


We exclude all liability for loss that you may incur when using these third-party websites.



9   Further information


9.1      If you would like any more information or you have any comments about this Notice, please write to our Data ProtectionOfficer as detailed in clause 1.4.













Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, wewill publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it’s also yourresponsibility to check regularly to determine whether this Notice has changed.


You can ask us for a copy of this Notice by writing to the above address or by emailing us at   This   Notice   applies   to   personal   information   we   hold about individuals. It does not apply to information we hold about companies andother organisations.


If you would like access to the personal information that we hold about you, you can do this by emailing us at  info@coach-accreditation.servicesor writing to us at the address noted above. There is not normally a fee for such a request, however if the requestis unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send thepersonal information we hold about you to another controller.


9.5      We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding anyinaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Pleaseemail us at or write to us at the address above to update your personal information. You havethe right to complain to the Information Commissioner’s Office if we don’t do this.









You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’sno longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can dothis by emailing us at or writing to us at the address noted above.


We will tell you if there is a breach, or a likely breach, of your data protection rights.


‘Just-in-time’ notices




Privacy notice about necessary information

We have asked for personal information from you. This information is necessary for one of the reasons specified in the GeneralData Protection Regulation.

For more information, please read our full privacy notice at If you have anyconcerns, please contact our Data Protection Officer by email at  david@coach-


Cookie notice




This Website makes use of the following cookies:

1. JCS_INENREF – Anti-spam purposes

2. JCS_INENTIM – Anti-spam purposes

3. _wpss_p_ – Anti-spam purposes

4. _wpss_h_ – Anti-spam purposes



These cookies are all necessary for the service that you’ve requested from us. For more information about the cookies we use andour approach to the processing of personal information, please read our privacy notice at