Have you ever met someone who seems to just get along so well with anyone? People ask for them at gatherings, they make sales seem so easy, and somehow, there just doesn’t seem to be any awkward moment when you’re around them!
Regardless of what industry you are in, one of the best skill that you should possess is the ability to build rapport (quickly!) with your clients.
Although others may think it comes naturally, establishing rapport can actually be developed over time. Sure, there’s more to rapport than truly getting your client’s trust but it will surely give you a good headstart as you are building a connection and relationship with them.
Here are some easy steps to make sure you and your client would “click” on your first meeting. Don’t forget to S.M.I.L.E.!
S – Show Your Sincerity
More often than not, people will always feel turned off if they can smell that you’re only in for the numbers! Either you’re desperate to increase your sales or trying to hit a quota, it will always reflect in the way you are dealing with them. Give genuine compliments and make them feel that you really care about their problems, fears, or desires.
M – Mirror and Match
Mirroring and matching are techniques for building rapport by making yourself more like the other person (mindtools.com). Research has found that when people do something, the others surrounding him are kind of compelled to do the same act. (Click here to learn more mirror and match techniques.)
I – Ignite Common Interest
Don’t talk too much about yourself! Begin by using open-ended questions that will help you discover similar interests or hobbies where you may also create shared experiences. Just a tip, though, don’t try too hard by making up an interest! Remember, the goal is to be genuine and sincere.
L – Listen attentively
Our clients feel important when they are being heard. Listening will encourage them to feel more relaxed in your conversation and to be more confident to “open up”. From here, you can create your own visualization of their world and give you an idea of what interventions you will need to make.
E – Empathize
Empathy is the ability to understand or share the experience of another as though you are in his position. Unlike sympathy, empathy is more than just a feeling. It has to be combined with action. You may start by looking out for verbal or nonverbal cues to help you understand his situation; considering his perspectives by setting aside your own assumptions, biases, or criticism; acknowledging his/her feelings; allowing the emotional connection, and taking positive action.
Featured Image credits: https://www.vecteezy.com/vector-art/110126-hand-lettered-smile-speech-bubble-vector
You probably have the best products and services in the industry, but the real question is “Do your budding clients even know that your business exists?”
The more visible you are, the more customers you can attract AND the more people can talk about you and tell others about you!
Increase your chances of attracting more clients and customers by following these practical and easy visibility tips by successful solopreneur and Business Mastery & Mindset Queen, Ruby McGuire:
Get super-duper clear on your ideal client. The more clarity you have, the easier it will be connected with them both on/offline.
Be consistent with your social media. You choose how often but keep showing up regularly so that people can start to get to know, like and trust you.
‘Hang out’ where your ideal clients are.
Get super-duper clear on how you can work with someone. Know what you offer as a service. If you’re going to be visible you want this sorted so it’s easy for your ideal clients to choose you as the one to work with.
Check your website – Is it obvious what you do? Share the benefits your clients will get by working with you.
Speak to your ideal clients in their language. If your business is corporate-focused, then speak that language. If it’s more relaxed, then relax your tone too.
Get really good at 2 social media platforms. Don’t burn out trying to be good at them all, choose 2 and do them really well. Set up profiles on the others as a type of business card.
Stop lurking, start networking in your online groups. Aim to engage with a minimum of 1-2 people a day. Offer help, answer questions, share inspirational quotes etc.
Network with people offline (attend regular meetings). Forget selling yourself, build relationships. Who knows where it will lead? Maybe business, maybe great friendships.
Have a pipeline of people you engage with on a consistent basis. Business buddies, potential clients, joint venture partners etc.
- To meet Ruby McGuire, Visibility Strategist, Trainer, Speaker, and Author, see here
- To subscribe for our Coach Yourself Newsletter, click here
- To apply for accreditation your professional status, see here
- To find a coach and or a training provider see here for our free e-guides
More blogs by Ruby McGuire:
Ruby McGuire is also co-author of our Business Handbook for Solopreneurs, How To Win and Keep Clients: 7 Proven Strategies to Grow Your Business
Photo credits (Featured Image): https://www.vecteezy.com/vector-art/675756-quick-tips-arrow-helpful-banner-design
You have decided that you want to change your life. You’ve got a goal in mind. What can you do to ensure that you achieve success? You know that you will need to adopt certain success habits. The following rules will help you ensure successful habit formation.
A word of caution first. Nothing happens in isolation and nothing happens unless you are committed to making it happen. As the adage goes, ‘a journey of a thousand miles begins with one small step and is completed one step at a time’.
Success habits don’t just happen by accident. They are created by design. Creating a plan will increase the chances of your successfully creating a new habit. Think of the plan like a road-map. Include your starting point, the final goal and all the steps along the way. Don’t forget to note down potential obstacles and how you will overcome them (including who can support you).
Many people include a vision board in their planning. This is a great way to see what your goal looks like and when placed somewhere that you will see it regularly can reinforce the goal you want to achieve. (Photo by Estée Janssens on Unsplash)
You must be committed to your goal of creating a new habit. If you are not committed, then the chances of succeeding in attaining it reduces dramatically. How many people have made resolutions only to break them soon afterwards?
It is important to believe that you will create your new habit and to be able to see yourself doing it. The journey is not the destination, but it is a movement!
One technique that some people use is to write down a positive statement that affirms you have created your new habit.
For example, if you want to be more effective at work (this would need to be broken down into chunks by asking what being more effective looks like and then prioritising the changes required) you may begin by stating that ‘before I start my work, I make sure that I plan my day and make sure that I know which tasks are important for helping me to achieve my goal.’ (Photo by Stefan Cosma on Unsplash)
Self-knowledge is crucial to creating new habits, as well as eliminating old ones.
You need to understand your strengths and development areas. It is important to know where you are right now, where you want to be and what needs to change.
By knowing yourself you can create a growth mindset. This ensures that you understand that action is important as by acting you create change which leads to success.
By far, one of the best ways to know yourself is to ask for feedback. You can also complete an assessment or profile too. In any event, having a holistic view of yourself gives you a much stronger foundation to build on. (Photo by Marc-Olivier Jodoin on Unsplash)
Sidebar: Learning to receive feedback is a habit in itself!
Habits take 21 days to become routine, or thereabouts (the longer you do it, the more it becomes a habit. Sadly, this is true for bad habits too!). This means that you need to ensure that you build time into every day to practice your new habit, and that means every day.
To ensure that you complete the full 21 days you need to plan, and you need to identify any potential stumbling points that may cause you to want to skip a day. Knowing what might interfere in your daily habit practice ensures that you can put in place plans to overcome it.
A positive mindset is key as is commitment. If you are committed to creating the new success habit and understand why it is important to your overall plans and goals then you will be more able to overcome stumbling points and ensure that you practice your new habit every day until it becomes a routine part of your daily life.
When you set out to create a new success habit you have your plan for how you are going to achieve it and what your life will look like once that happens. Don’t forget to build in a reward. Make it something that you really want and value. It doesn’t have to be big, but it does have to be important to you. I would also add that it must have a positive impact. By planning a reward when you have created your new habit you will be more emotionally invested in creating the habit.
Write down your reward or get a picture of it and put it somewhere where you will see it every day. This will reinforce the desire to succeed and strengthen your motivation to achieve your goal.
By using the five rules above you will be creating a positive mental attitude towards creating a new success habit. Don’t try to create too many new habits at once. It is simpler and more realistic to create one new habit at a time. (Photo by Pietro De Grandi on Unsplash)
Never be afraid or embarrassed to ask for help and support.
This could be a family member, friend, partner, coach, mentor, doctor, therapist, counsellor, psychotherapist, psychologist or spiritual adviser.
It does not matter who helps you, as long as you end up with the results you are seeking.
Yeah! Well done Claz Gomez, you’ve won the lucky dip book draw as a result of being on our Life Coach Directory webinar last month.
If you missed it, you can hear the recording here:
Our book is still available on Amazon the early bird price!
The International Authority for Professional Coaching & Mentoring (IAPC&M) produces a Weekly Bulletin to keep student coach & mentors awaiting accreditation, up to date with relevant info. which includes discounted offers, invaluable CPD and business building webinars, PR & media and work opportunities to name but a few value-added benefits which all add to up to a massive ROI.
Students can apply for accreditation at any stage of their training.
The benefit of applying for your accreditation ahead of completing your training course and being certified is that you can immediately benefit from the business building resources, meaning you can create your business while you study.
Find out more from this short video:
To apply and start the accreditation click here, which means you can tick the option to subscribe for our invaluable Weekly Bulletin.
New practitioners will also find our new business handbook invaluable:
Meet seasoned Executive Coach, Human Resource and now published Author, Monique Daigneault, in her interview with IAPC&M Director, Dawn Campbell:
Read more about our upcoming book launch:
- What Industry Leaders are Saying About our Book
- 7 Tips on How to Win & Keep Clients
- Leaders are Readers
- Meet Olympian, Team GB, Silver Medallist, Leon Taylor
- (A+V) x T = Clients
- Allowing your Spirit to Guide you in Business
- How to Win the Mind Game
- A Pathway to Succeeding in Business and in Life
- A Heart-Led Marketing
- 5-Step Model to Creating A Dream Business
Or watch and listen to guest interviewer Henry Johnstone interview the co-authors here:
So many wonderful books, so little time! We probably all agree that on-going CPD is important as a professional practitioner. However, we rarely make the time investment needed to work our way through our book wish list!
So, thanks to the IAPC&M book club volunteer reviewers, you no longer need to. They’ve come up with a neat solution to the problem of not having enough hours in the day to benefit from the gems contained in our ‘must read’ list. Instead, you can review their book reviews, which is yet another value-added benefit to help you speed read more books in record time while learning at your own pace.
We are passionate book worms, and will be offering you a wide range of reviews from the classics to specific topics such as health and well-being, to the all-important success stories in business handbooks. All of which will help you develop your skills, capabilities and knowledge as a practitioner (in line with your CPD log, and if you don’t have one, ask us for one), as well as building your business acumen so you too can have a thriving business.
If you liked this super quick read, and want to learn more, then click here to buy the book.
When I started my coaching journey with Noble Manhattan way back 2013 in Bulgaria, the word coaching was not very familiar. Often people asked me if what I was doing had something to do with sports. After I’d explain what coaching was, they’d meaningfully say “aham…”
In Bulgaria – we all know everything and we are all experts in everything. So, after understanding what coaching is, most people would say “Well, you know I am doing it anyhow, I just do not call it coaching”.
Then a few years after coaching took off, more and more international companies started using the term and they started looking for coaches! It was the new buzz – everyone was becoming a coach!
It was a tough time for the real coaches. Since everyone was becoming a coach despite the lack of qualification, coaching became a “dirty” word. I even stopped calling myself a coach! I changed it to Transformation Designer – just to get out of the scope of all prejudices and biases. But now I actually love it!
The tough times in coaching, I used for developing a coaching tool – Transformika Coaching Cards. It consists of 32 Life and Professional topics and, currently, it is used individually by coaches, mentors, psychologists, professionals, and corporate teams. In October, it won the European Award for Innovations.
The funny thing was that I developed it in English, thinking that my market will mostly be abroad, in the more developed countries. But I was nicely surprised that the demand in Bulgaria was so high that a year after launching the English version, I had to translate Transformika Coaching Cards into Bulgarian. For the last year, we have more than 200 sets, which for our small country is a big thing.
What is important in the story is that my company is me, myself, and I.
Without being accredited, I would most probably not be able to get so easily to international companies like Cargill, Lufthansa Technik, or Raiffeisen Bank. Even if people there did not understand the coaching standards and hierarchy – they all did understand and trusted the word “accreditation”. I always explain using a comparison between coaching accreditation and ISO accreditation.
Since mid-2018, the situation for the coaching industry improved drastically. I believe that the market got really saturated with coaches and the clients started getting educated and started asking for certification (different than Coursera).
In the professional world, people are already starting to recognize major coaching schools. I do believe that accreditation is becoming important also for individual clients.
In that relation, this is a great time to have IAPC&M Bulgarian Chapter. At this stage, I see its role in a big part educational – to bring people to the awareness and understanding of the difference between a certified coach, a coach with a diploma and an accredited coach. Also, it will build trust and brand awareness.
The existence of standards and accreditation will soon be a must for most coaches as it is in all other established industries.
7 Days of Rest is an annual global event that takes place the first week of every year. The aim of the event is to begin the new year by co-creating a global unified field of intention and experience dedicated to the healing and replenishment of the planet and all its inhabitants. Join the Charter for Compassion in making 7 Days of Rest a catalyst to beginning 2020 in a reflective and inspiring way.
The event provides an open, co-creative space for individuals and groups around the world to freely share and self-organize online and physical events such as retreats, webinars, meditations, ceremonies, sacred activism, artistic expression and more.
For 2020, 7 Days of Rest & Radiant Diversity, will be dedicated to exploring and remembering the essential nature of Life-enhancing diversity. Together we will cultivate our capacity to engage with ourselves, each other, and the world around us with greater empathy and wisdom, and learn about the vitalizing nature of our similarities, differences, and complementarities. Sign up as an individual, an organization or Charter partner.
Last Global Read for the 2019
Katharine Wilkinson ‘Drawdown: The Most Comprehensive Plan Ever Proposed to Reverse Global Warming; December 10th @ 7 am PST
The 100 most substantive solutions to reverse global warming, based on meticulous research by leading scientists and policymakers around the world…
In the face of widespread fear and apathy, an international coalition of researchers, professionals, and scientists have come together to offer a set of realistic and bold solutions to climate change. One hundred techniques and practices are described here —some are well known; some you may have never heard of. They range from clean energy to educating girls in lower-income countries to land use practices that pull carbon out of the air. The solutions exist, are economically viable, and communities throughout the world are currently enacting them with skill and determination. If deployed collectively on a global scale over the next thirty years, they represent a credible path forward, not just to slow the earth’s warming but to reach drawdown, that point in time when greenhouse gases in the atmosphere peak and begin to decline. These measures promise cascading benefits to human health, security, prosperity, and well-being—giving us every reason to see this planetary crisis as an opportunity to create a just and livable world. Register here.
Save the Date
Living Like Crazy by renowned international compassion and evolutionary psychologist Paul Gilbert dives into our innate potential for some of our dark sides of power, tribalism, status, aggression, cruelty and war. He reveals how the competitiveness of modern life can act as the perfect echo chamber that magnifies our less appealing qualities. Gilbert plants many seeds of compassion throughout the book as a way of helping orient the mind to bring the best out of ourselves and humanity. Registration will be posted in the next newsletter.
Paul Gilbert, FBPsS, PhD, OBE is Professor of Clinical Psychology at the University of Derby and Consultant Clinical Psychologist at the Derbyshire Health Care Foundation Trust. He has researched evolutionary approaches to psychopathology for over 35 years with a special focus on shame and the treatment of shame-based difficulties, for which compassion focused therapy (CFT) was developed. He has written and edited 22 books, including the bestselling Overcoming Depression and The Compassionate Mind, and established the Compassionate Mind Foundation in 2006. He was awarded an OBE in March 2011.
Back by Popular Demand
Working Together Towards Harmony: Using Our Shared Humanity to Bridge Divides, facilitated by Rev. Gudjon Bergmann; starting date: January 6, 2020, Registration is open; Cost $30.00.
Back by popular demand. Start the New Year with a commitment to social harmony. In the past two years, this course has attracted over five hundred participants from more than thirty countries. We are proud to offer it again.
The 4-week course brings together ideas from interfaith activists, Nobel peace prize laureates, modern psychologists, and ancient Indian seekers to create a unique recipe for working towards harmony. By the end of the course, participants should have created a list of concrete steps they can take to create more personal and social harmony.
In addition, participants will have access to like-minded participants from around the world, and Rev. Bergmann, who will answer questions and comments on a daily basis. Click here to learn more about the course and to register.
After ten years of developing effective educational programs and an extensive network of partners, the Charter for Compassion is poised to greatly expand our reach. We have the tools to educate vast numbers of people across the world, changing attitudes and behaviours. And we actively connect people who may live just across the street from one another, or on the far side of the planet, to co-create a more just, peaceful, and sustainable world.
Help us raise seed money to develop a global campaign for education and action and to create the technology infrastructure to connect hundreds of thousands of concerned and activated individuals to engage in social change. Donate here.
Introducing The Coaching Tools Company, who you’ll hear about in 2020, but for now, check out their amazing offer for IAPC&M members.
Use this coupon code: IAPCM25 and you’ll receive a whopping 25% off amazing range of coaching tools.
Note that this offer commences today, 9th Dec. and is valid until the 14th Dec. so don’t delay, take action now to benefit.
The Coaching Tools Company have all the tools you’ll ever need to get ready for 2020. You’ll save 25% off the current fee, and you’ll also save tons of time and energy into the bargain!
Evidently, your accreditation experience is providing you with so much more than just your professional accreditation status.
Increasingly, we’re coming to realise:
✓ how affirmative the process is
✓ what a massive boost in confidence it provides and
✓ how proud our members are having succeeded in the challenging process.
Consequently, we’re creating professionally designed promo adverts along the lines of the one above for Dawn.
If you want your own tailored promo designed, answer these questions:
- Why was it important to challenge yourself by becoming accredited?
- What were the personal insights you gained from this challenging experience?
- How being accredited is helping you grow your business and stand out in a crowded market?
- Finally, feel free to end with something unique and or interesting about yourself, add your ‘call to action’, and we’ll create a FREE advert graphic for you so prospective clients can identify you as ‘best in class’.
RETURN TO ME